Where is my customer data hosted, and can access be restricted to EU-based personnel?

All customer data processed by our services is hosted within the European Union.

• Primary Hosting Location: Nuremberg, Germany
• Secondary Backup Location: Frankfurt, Germany

This ensures compliance with GDPR and other relevant EU data protection regulations.

Regarding data access:

• Our support and technical teams are globally distributed to provide 24/7 service.
• While it is technically possible to restrict access to your data to personnel located only within the EU upon request, please be aware of the potential impact:
  • Support Service Levels: Restricting access may lead to longer response times for support requests or technical assistance, as availability would depend on the working hours of a smaller, regionally-focused team instead of our standard 24/7 coverage.
  • Platform Availability: This restriction does not affect the general availability or performance of the platform itself.
• We act as a data processor for the data you provide. Any data you send (including custom data via tags or events) is stored within our EU data centers.