What causes the 'Email SES Invalid Parameter Value' error and how can I fix it?

The 'Email SES Invalid Parameter Value' error means that some information sent to the email service (Amazon SES) for your email campaign is incorrect. A common cause for this error is an improperly formatted email address in the 'From' or 'Reply-To' fields within your campaign's email settings.

For instance, an email address like "Sender Name" <@example.com> is invalid because @example.com by itself is not a complete email address. It should be something like sender@example.com.

Here’s how to check and fix this:

1. Pause the campaign that is generating the error.
2. Edit the campaign and find the section or block responsible for sending emails (e.g., a 'Send Email' action).
3. Inspect the 'From' and 'Reply-To' email address fields.
4. Ensure these fields contain a full, valid email address.
   • Incorrect example: "My Company Name" <@mycompanydomain.com>
   • Correct example: info@mycompanydomain.com or "My Company Name" <info@mycompanydomain.com>
5. Update any incorrect email addresses.
6. Save your changes and restart the campaign.

After making these corrections, try sending a test email or observe the campaign to see if the error is resolved. If the issue persists, please double-check all email parameters or contact support for further assistance.