How can I request the removal of old or inactive devices from my application?

To help manage your audience and ensure compliance with data retention policies, you can request the removal of devices that have been inactive for a specified period. This is often referred to as cleaning up devices based on their "Last Application Open" (LAO) date.

To request this cleanup:

1. Contact the support team.
2. In your request, please specify:
   • The Application Code(s) (e.g., AAAAA-BBBBB) for the relevant application(s).
   • The desired inactivity threshold. For example, "Please remove all devices with Last Application Open (LAO) of 365 days or more."

Our team will then schedule and perform the cleanup. Please note that this process might take some time to complete, especially for applications with a large number of devices.