Why does my Pushwoosh dashboard show an 'InvalidProviderToken' error for my iOS app, and how do I fix it after resolving my APNs configuration?

If your Pushwoosh dashboard displays an 'InvalidProviderToken' error for your iOS application, it often means the iOS platform was automatically disabled by Pushwoosh. This can happen due to a persistent issue with your Apple Push Notification service (APNs) configuration, such as an invalid or expired authentication token (.p8 file) or certificate (.p12 file).

Even if you have since corrected the APNs configuration in your Apple Developer account and updated it in Pushwoosh, the platform might remain disabled until you manually re-enable it.

Here’s how to re-enable the iOS platform and resolve the error:

1. Log in to your Pushwoosh account.
2. Navigate to your application's configuration page. This is where you manage settings for different platforms like iOS and Android. The URL typically looks like https://app.pushwoosh.com/applications/YOUR_APP_CODE/configure, or you can find it through your app's main dashboard by selecting your application and looking for a 'Configure Platforms' or similar section.
3. Locate the iOS platform in the list of configured platforms.
4. You should see its status. If it was disabled due to the InvalidProviderToken error (it might be highlighted or show an error indicator), there will be an "Enable" button or link next to it. Click this button to re-activate the iOS platform. (The interface will typically show the platform listed, and an actionable "Enable" button if it's disabled.)
5. Verify functionality:
   • After re-enabling, send a test push notification to an iOS device to ensure it's working as expected.
   • You can also check the push notification statistics in your Pushwoosh account (usually found under a 'Statistics' or 'Dashboards' section for your app) to confirm successful sends and monitor for any new APNs errors.

If the 'InvalidProviderToken' error message persists in your Pushwoosh settings for the iOS platform after re-enabling, please double-check that the APNs authentication key (.p8) or certificate (.p12) uploaded to Pushwoosh is current, valid, and correctly configured for your app's Bundle ID. Ensure it matches the environment (Sandbox or Production) you are targeting. If issues continue, please contact support for further assistance.