How do I remove inactive users (e.g., inactive for 90 days) if automatic cleanup is not enabled, and will this reduce my billable subscriber count?

If automatic cleanup for inactive users is not active on your account, these users won't be removed automatically. Here's how you can manage them manually and understand the impact:

Manually Removing Inactive Users:

1. Segment Inactive Users: Create a user segment to identify devices that haven't opened the app for a specific period (e.g., using a filter like 'Last Application Open' date is greater than or equal to 90 days ago).
2. Unregister Devices: Use the /unregisterDevice API request for each device identified in your inactive segment. This will remove them from being targetable for pushes. For details on using the API, please refer to the relevant API documentation provided by the platform.

Impact on Subscriber Count and Billing:

• "Total Devices" vs. "Total Subscribers": The "Total Devices" metric you might see in your dashboard can include all devices that have ever registered with your app, including those that are no longer active or have uninstalled the app. This "Total Devices" count does not typically determine your billing.
• Billable Subscribers: Your billing is usually based on the number of "Total Push Enabled Devices" (TPED), also referred to as "Total Subscribers." These are devices that are currently able to receive push notifications.
• Effect of Manual Deletion: When you manually unregister inactive devices using the /unregisterDevice API call, your "Total Subscribers" (TPED) count will decrease. This can help you manage your active subscriber base and potentially affect your billing tier if it's based on this count.

If you would like to inquire about enabling an automated process for removing inactive users for your account, please contact our support team.