I'm not receiving the email to verify my login. What should I do?

If you are not receiving the email with your login verification or One-Time Password (OTP) code, work through the steps below.

1. Check your Spam or Junk folder: Your email provider may have filtered the message. If you find it there, mark it as 'not spam' so future codes reach your inbox.
2. Check that the mailbox is active: A disabled or full mailbox will not accept our emails. Confirm the address you registered with is correct and can receive mail from other senders.
3. Contact Support: If the address was hard-bounced, our system stops sending to it. Reach out to our support team to have your email address removed from the bounce list.

4. Whitelist the domain: To prevent this from happening again, whitelist the pushwoosh.com domain in your email settings.

   • For Gmail, you can create a filter for @pushwoosh.com and set it to "Never send to spam."

5. Request the code again after whitelisting the domain and having your address removed from the bounce list.

6. Switch to an authentication app: Pushwoosh two-factor authentication supports both email verification and an authentication app such as Google Authenticator. In My Account > Security, click Set up next to the authentication app and scan the QR code. Codes are then generated on your device, so email delivery problems no longer block your login.

If you still don't receive the email after these steps, contact support for further assistance.