For images or other rich media (like buttons or custom sounds) to display in push notifications on iOS devices, your application must be specifically configured to support Rich Notifications.
This typically involves adding a Notification Service Extension to your app within your Xcode project.
If images are not appearing, please ensure you have correctly implemented the necessary components by following our detailed guide:
iOS Rich Notifications Integration Guide
Verify that all steps in the guide have been completed for your application.
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