Message Inbox is configured per message, at the moment you set up the send — not in a separate Inbox section.
- One-time push: go to Campaigns → One-time messages, click Send message → One-time push, and enable the Save message to Inbox toggle in the form. The inbox entry takes its title and text from the push preset.
- Customer Journey: add a Push element to the canvas and enable the Save to inbox option in its content form.
In both cases you can then set a retention period with the Remove from Inbox dropdown — either a number of days or an exact date. The maximum retention period is 30 days, the same limit as the inbox_days API parameter. Some accounts have a lower limit configured, so contact support if the form rejects the value you need.
Before any of this works, your development team must integrate the Inbox UI in the app. See Mobile message inbox for the setup and configuration guides.
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