Push Reports explained

iOS

Invalid Token

This error usually points to the mismatch between gateways, i.e you were sending pushes to your development/sandbox build through production gateway or vice versa. It could be possible that some of your users have another build installed on their devices.

Connection failed

Generally, the "Connection failed" status points to some issues with your APNs certificates. Most likely you are getting this error because your APNS certificate for this application has been revoked. Please, renew your certificate using our Guide.

Android, Chrome

Sender ID Mismatch

This is a response we receive directly from FCM when submitting notifications. Please make sure that you are using valid Sender ID from Firebase Console in your application and in Pushwoosh platform configuration.

Invalid Registration

It means that the push token we tried to send the message to isn't valid. We remove such tokens from our database. Also, it's worth checking whether you have enabled notifications from your app on the device.

Not Registered

This status means one of the following:

1. The device was unsubscribed from notifications;
2. The application was deleted from the device;
3. The push tokens of the device has expired.

Internal Server Error

It means that FCM itself failed to deliver the message to the device with particular push token.

Unauthorized

Please refer to the following article - https://help.pushwoosh.com/hc/en-us/articles/360000340443-I-suddenly-started-getting-Unauthorized-errors-in-the-reports

GCM Request Contains Invalid Parameters

"InvalidParameters" error is a direct response from FCM gateway and it indicates that request with invalid parameters has been obtained from the specified number of devices. Please note that there is no detailed description of this message in Google's documentation.

It usually only occurs on just one or two devices, in most cases on testing devices. So it may be related to the code or build credentials.

Sometimes, "GCM invalid parameters" response is related to using an outdated version of Pushwoosh SDK or SDK was integrated incorrectly.

Firefox

Unknown Mozilla response code

This status means that you are using the old version of our SDK. Please note that Firefox changed the push token format in version 45. In order to successfully send notifications you need to download our latest Web Push SDK and update your application:

https://github.com/Pushwoosh/web-push-notifications

Windows

Unregistered

"Unregistered" status means that the push notification channel for your application has expired. Please refer to the following link for more information:

https://msdn.microsoft.com/en-us/library/windows/apps/windows.networking.pushnotifications.pushnotificationchannel.expirationtime

Token for the wrong channel

This error points to incorrect configuration of the application.

• Please double check whether the access token provided in the request matches the credentials of the app that requested the channel URI.
• Please ensure that your package name in your app's manifest matches the cloud service credentials given to your app in the Dashboard.