My push notifications are showing the default language instead of the localized version for some users. What could be wrong?

Pushwoosh uses the device's language setting to determine which language version of a push notification to display. However, it can only display a localized version if you have provided the translation within the message content itself.

If a device set to a specific language (e.g., Spanish) receives the push in your default language (e.g., English), the most likely reasons are:

1. Missing Translation: You haven't added the translated text for that specific language (Spanish in this example) in the multi-language options of your Message Preset or the push message element within your Customer Journey.
2. Incorrect Language Code: Double-check that you are using the standard two-letter language codes (e.g., es for Spanish, fr for French) when adding your translations.

To fix this:

• Locate the message content you are sending (either in a Message Preset under the 'Content' section or within a 'Push Message' element in a Journey).
• Use the multi-language options/tabs to add the translated text for every language you intend to support.
• Always ensure you have content defined for the default language, which will be used as a fallback if a specific translation for the user's device language isn't available.

Once you provide the translations correctly, Pushwoosh will automatically send the appropriate version based on the user's device locale.