How do I activate the email sending feature for my account?

Email sending is activated from the Control Panel — you no longer need to email support to start the process. Account verification is required so we can prevent platform misuse and keep deliverability high.

Request activation

1. Go to Settings > Configure platforms.
2. Find Email message and click Configure.
3. Fill in the verification form:
   • Your company website URL — the site or app the emails relate to.
   • Primary technical contact — the email of the person managing the integration.
   • Tell us about how you'll be using Pushwoosh — the message types you plan to send (newsletters, promotions, transactional alerts), how subscribers opt in (website form, in-app registration), and your expected volume and frequency.
4. Click Verify my account. Pushwoosh reviews the request and replies as soon as possible; you get a confirmation email once the account is verified.

After verification

1. Go back to Settings > Configure platforms and click Continue configuration next to the email platform.
2. Add your sending domain and complete DNS verification.
3. Configure sender details (From email / From name) — the address must belong to a verified domain.

Please note: platform configuration is project-specific, so configure the Email platform in every project you want to send from. Verified emails and domains are shared across all projects in the account. Your contact list must be fully opt-in — recipients must have explicitly consented to receive email from you. If you need more sender domains than your plan allows, contact Pushwoosh support.