If you have added an Android device to your Test Devices list but are not receiving push notifications, it is likely due to an issue with the device's registration. This can happen if the device record in Pushwoosh is missing a valid push token or is marked as having notifications disabled.
This problem often occurs when an incorrect or outdated Hardware ID (HWID) was used to add the device.
To resolve this, you need to retrieve the correct, up-to-date HWID from the device and re-add it as a test device.
- Make sure the latest version of your app is installed and has been opened on your Android test device.
- Follow the steps in our official documentation to find your device's current HWID: Finding Android HWID.
- In your Pushwoosh Control Panel, navigate to the Test Devices section.
- Delete the existing entry for the device that is not working.
- Add the device again using the new, correct HWID you just obtained.
By following these steps, you ensure that the device is registered with a valid push token and can successfully receive test notifications.
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