Platform figures are shown as a breakdown inside the statistics of a specific message, and as a breakdown in custom dashboards. There is no global platform switch on a single statistics page.
Per-message (one-time push or email)
- Go to Campaigns → One-time messages.
- Click the message you want to analyse to open Message statistics.
- Open the Performance tab. Alongside SENT, DELIVERED UNIQUE, OPENED and ERRORS you get a platform breakdown, so you can compare iOS and Android side by side (errors are broken down by platform and error type too).
- The Events tab on the same screen shows conversion per triggered event, and Segment insights shows the same metrics per audience segment.
Per message inside a Customer Journey
- Open the Journey canvas and select the Push (or other channel) element.
- Click Detailed statistics to open the same Message statistics view with its platform breakdown.
Across messages
For conversion trends across many messages, build a chart in Statistics → Dashboards and add a breakdown by platform.
If the numbers look empty or stale, give the statistics a few minutes to aggregate and re-check the selected time range before anything else.
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