Why does my mobile push notification open the app instead of the URL I set?

If you have configured a push notification's On-click action to Open URL but it opens the app instead, the cause is often an outdated SDK, particularly on iOS.

iOS

This issue is most common on iOS because Apple updated its link handling methods. Older versions of the Pushwoosh SDK are not fully compatible with these changes.

Solution: To resolve this, you must update the Pushwoosh SDK in your iOS application. The required fix was introduced in version 6.7.11. We strongly recommend updating to the latest available SDK version to ensure full compatibility and access to the latest features.

Android

This behavior is less common on Android. If you are experiencing this issue, first ensure you are using an up-to-date version of the Pushwoosh SDK. If the problem persists, it may be related to your specific app's integration.

A Note on Presets in the Control Panel

You may notice that a saved preset configured to "Open URL" might incorrectly display the action as "For mobile subscribers: open home page in application" in the preset details view. This is a known visual bug in the Control Panel's user interface. It does not affect the functionality; the push notification will still be sent with the correct "Open URL" action as you configured it.