No longer can receive notification in Android device

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6 comments

  • Avatar
    Vitaly Romanychev
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    Hi,

    Could you please specify which framework are you using to develop your app? Is it native or any of the cross-platform ones? Also, please specify the Android OS versions and device models affected by this behavior.

    At last, in which state was your app when it had received a push and when a push was not delivered.

     

  • Avatar
    Wahyu Kurniawan
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    Hi

    Thank you for your reply.

    I'm using Framework7 to develop the app.

    Later I tried, on Samsung Galaxy, the push notification has received smoothly (but only when the app does not open, when the app open, we cannot receive the notification)

    But on Oppo device, I'm not always receiving it. Let's say from 10 notification that I sent, it can only come 3. It seems not receive for some reasons. However, the report in message history said, it was sent successfully.

    All I have received when the app is not running. When it is running, I cannot receive it.

    Please advise, thanks!

  • Avatar
    Wahyu Kurniawan
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    Hi

    I finally have come into solution that the notification cannot work properly in several devices for some reasons. Just wondering, is there any other way to track the message that cannot be pushed in these particular devices?

    Best Regards

    Wahyu

  • Avatar
    Ivan Skoritzky
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    Hello Wahyu, 

    May I ask you to contact our support team regarding this case? Please provide us with your Pushwoosh username, Message ids of mentioned pushes and describe your case in details. You can use help@pushwoosh.com or Contact Us form:

    https://help.pushwoosh.com/hc/en-us/requests/new

    Thanks!

  • Avatar
    Wahyu Kurniawan
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    Hi

    I think there is something wrong with Oppo Device, as I use Samsung and Infinix Android, and it can receive the notification successfully. Up until now, I haven't found any clues about why Oppo is not always receiving the notifications. If you have any ideas, please let me know
     
    Thanks
    Wahyu
  • Avatar
    Ivan Skoritzky
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    Wahyu, 

    Could you please check if the power saving mode or doze mode is enabled on your device? 

    Regards,

    Ivan

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