Changed iOS Certificates and not devices not registered.



  • Avatar
    Max Konev

    Did you send push to Sandbox certificates on a live app? You can use "test push" functionality or configure another app in Pushwoosh for such testing. But if you send push to production tokens on Sandbox certificates - Apple will return all tokens as invalid, therefore they would be removed from the system.

  • Avatar

    I do not understand.

    What i did:

    1. Uploaded Development Certificates and switched to Sandbox Mode on PushWoosh
    2. Sent a couple of Test Push to see if it was working.
    3. After getting it to work, re-newed my production iOS Push Certificates since they were expiring.
    4. Uploaded the new certificates under Production in PushWoosh
    5. Sent a mass push for Thanksgiving and noticed only 17 devices in iOS when it was definitely more than that before.


  • Avatar
    Max Konev

    Step 2 destroyed production tokens. As they were returned by Apple as Invalid (they were for Sandbox gateway). I would recommend to contact support team to recover lost tokens from backup.

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