Money taken, but not upgraded

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Chris

• August 01, 2014 09:14

Hi there, I just attempted to upgrade my account to premium ($49.95) using paypal.

I authorized pushwoosh with Paypal and then attempted to continue the upgrade.

"This will take $49.95 from your paypal account, are you sure?"

Yes

Upon clicking yes I am taken back to my payment methods page and told to add a credit card. The upgrade has not been completed.

I've since had an email notification from paypal stating that the $49.95 has been taken from my account.

Anyone had similar or can offer any advice? I've already sent a "contact us" request, but I always assume the response time is poor with contact forms.

Thanks -Chris

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  Chris

  • August 01, 2014 09:30

  Huh... it now appears to have changed to a premium account, so please ignore! :D

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  Alexander Spotar

  • August 01, 2014 09:36

  It usually takes a couple of minutes for the account to be upgraded.

  Anyway, thanks for pointing it out, we'll add a success alert to the page you are being forwarded after completing the payment, so the credit card page won't confuse our users.

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  Chris

  • August 01, 2014 09:37

  Oh cool, thanks. Yeah the message I was given was negative ("please add a card"), so I assumed a failure occurred.

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  Chris

  • August 01, 2014 10:21

  I actually got a quick response to my email query too so thanks for that,

  however, I am unable to reply to it due to an email server error

  Failed Recipient: help@pushwoosh.com Reason: Remote host said: 554 5.7.1 Service unavailable; Client host [X.X.X.X] blocked using dnsbl.sorbs.net; Dynamic IP Addresses

  Can someone at Pushwoosh let Dmitry know, so he can close the case?

  Ta -Chris

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  Alexander Spotar

  • August 01, 2014 16:47

  I'll let him know, Chris, thanks!

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  Fleurdeviande

  • August 04, 2014 08:59

  Hello, i'm suggesting you delist your mail server from blacklist... please use this link http://dnsbl.sorbs.net/delisting/overview.shtml

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