Pushwoosh Register Device related

Comments

3 comments

  • Avatar
    Ivan Skoritzky

    Hello,

    By default, the registration procedure is performed by our SDK automatically, calling /registerDevice method. And we strongly discourage you from doing this manually.

    Regards, Ivan

  • Avatar
    Shakthipriyan

    Thanks for replying back. But do you think will that be the reason why create message's push notification was not working?

    We register manually each time on login success in server end. It works first time and not on consecutive login. Just trying to understand the root cause of the issue.

  • Avatar
    Ivan Skoritzky

    In order to investigate the issue better, could you please provide us with more details?

    It will be helpful to see 1. console logs from the device with /registerDevice method being called, 2. message id (from Push History) of push notification which was not received, 3. the full text of /createMessage request.

    May I ask you to submit a ticket to our Support System: https://www.pushwoosh.com/contact-us/ and provide us this info?

    Thanks, Ivan

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