No valid devices in the list

Comments

7 comments

  • Avatar
    haja

    I FACE THIS PROBLEM TOO, JUST ANNOYING

  • Avatar
    Alec Sanger

    Glad I'm not the only one! How long has this been going on for you? Just started for us on August 31st.

  • Avatar
    Ivan Dedov

    As far as I can see, there is a ticket from you in our Support system, and my colleague have provided an answer there.

  • Avatar
    Alec Sanger

    The only thing in the ticket, which was responded to at 2am this morning, is that the information was passed on to the developers.

  • Avatar
    Ivan Dedov

    Apparently, your API request is not processed correctly if it begins with the invalid token. Please make sure that you are using valid tokens in your request.

  • Avatar
    Alec Sanger

    Do you know if this is a bug that will be fixed, or is this just now the way that the API will work going forward?. Is there a way to validate tokens so that I can purge any that are considered "invalid"? Do you know what constitutes an invalid token?

  • Avatar
    Ivan Dedov

    @asanger yes, it was a malfunction which occurred in the query processing. I would like to inform you that it has been successfully fixed by our engineers this morning. From now on it should be back to normal. Please accept our apologies for the inconvenience!

    Is there a way to validate tokens so that I can purge any that are considered "invalid"? Do you know what constitutes an invalid token?

    Generally, our SDK keeps your user base up to date. If the push token of your device is returned by the APNs as invalid (due to sending push to the wrong gateway, for example), it's being cleared from our system.

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