Firefox issue: "The pushtoken is not recognized by Mozilla"

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3 comments

  • Avatar
    Nikolai Polkhovskiy

    Hi!

    May I ask you whether you've integrated our Web Push SDK 2.0:

    http://docs.pushwoosh.com/docs/web-sdk-20

    It's important to use the latest version so Firefox pushes would function properly!

  • Avatar
    Michael O' Sullivan

    Hello Nikolai, thank you for taking the time to help. I have updated to the latest SDK and followed the instructions to set it up on my site, however I'm still not able to deliver notifications to the firefox subscriber(no actual firefox users yet just testing by myself).

    I have taken the following steps:
    -Removed any references to the old service-worker.js from my site.
    -Included the manifest link in my header (before any other manifest links).
    -Removed my site in firefox notification settings so I will be prompted to allow notifications again.
    -Uploaded pushwoosh-service-worker-light.js and pushwoosh-service-worker-dark.js to my site root.
    -Included the code in my site header as per the sdk 2.0 documentation(adjusting applocationCode variable etc as necessary)
    -Clear the cache in firefox browser and cloudflare, verified new code is in place via "view source".
    -Visit my site on firefox, get prompted to allow notifications and select "always allow notifications".
    -Log into pushwoosh control panel, I show as a new subscriber okay.
    -Send pushwoosh to firefox only to test but the new firefox subscriber gets removed and the notification never delivers.

    Thank you so much again for your time in helping me with this issue.

  • Avatar
    Nikolai Polkhovskiy

    Hey again!

    May I ask you to try to re-subscribe to the notifications? That should help.

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