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    Nikolai Polkhovskiy


    Could you please contact our Support Service at and attach a console log from the device that is not able to receive pushes?

    To retrieve the console log from an Android device, you can use any logcat tool, however, we recommend the DDMS monitor of the Android Studio. You should simply open the ddms.bat file (located in C:\Users\%Username%\AppData\Local\Android\sdk\tools\ddms.bat), connect your device to the PC, allow USB debugging in the Android settings, and run your application on the device.

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