How to obtain console logs and device token

Introduction

Often, in case of issues with push notifications, Pushwoosh support team asks the customers to provide an entire console log from the device in order to better investigate the possible issue.

Why is this necessary? There may be many reasons why notifications are not displayed on the device and the first thing to check is that a device is registered for push notifications. It is even easy enough for you to do by yourself as a first troubleshooting step!

Required actions

Let's look at obtaining the device console log for iOS.

• First, if you have access to your app's source code, make sure that Pushwoosh_LOG_LEVEL in your application is set to VERBOSE. In order to do this, check Pushwoosh_LOG_LEVEL string key in your Info.plist file. If not, skip to the next step.

Here are the possible values for this key:

• NONE - No logs from SDK
• ERROR - Only display errors in the console
• WARNING - Also, display warnings
• INFO - Add informational messages
• DEBUG - Add debug information
• VERBOSE - Everything SDK can print and more

The VERBOSE key value allows Pushwoosh SDK to display important information regarding registration actions. 

Controlling Log Level for native iOS. Pushwoosh Documentation

• Further, connect the device to your Mac and launch Xcode. Go to Window => Devices and Simulators.

• In the opened window, select your connected device and click the up-triangle at the bottom left to see the device console:

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Starting from Xcode 9.3 version, the process of obtaining device console log is slightly changed.  

All you need to do is to go to your Launchpad and start the "Console" application.

• Select your device in the left sidebar. That's it!

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• Next, start your application on the device and wait for the dialog window. Allow Push notifications for your application. 

After these steps, select the entire device log from the console window and copy it to any text redactor. 

/registerDevice Pushwoosh API request is that what you are looking for.

 If the device is properly registered, this request must contain the following parameters below:

x
| Pushwoosh request:
| Url: https://D868A-C13C1.api.pushwoosh.com/json/1.3/registerDevice
| Payload: {"request":{"gateway":"production","jailbroken":0,"app_version":"1.9","application":"D868A-C13C1","sounds":["bubble.wav"],"device_type":1,"userId":"1457691684303547","language":"en","hwid":"FBCA07FE-05EE-4770-B4BA-AB6737BC1A98","package":"com.pushwoosh.pushon","timezone":"25200","push_token":"ae784019d1b8c8e38a1ea06f0800c17a4fa986d6e2d346fc79373e92439ff8f7","os_version":"11.2.2","v":"5.5.1","device_model":"iPhone7,1"}}
| Status: "200 no error"
| Response: {"status_code":200,"status_message":"OK","response":{"iosCategories":[{"categoryId":0,"buttons":[{"id":"33389","label":"test","type":"0","startApplication":0},{"id":"1233","label":"ajhdkj","type":"1","startApplication":0}]}]}}
x

The notice with a push token of your device should present as well.

<Notice>: [PW] [I] -[PWPushNotificationsManagerCommon] Registered for push notifications: ae784019d1b8c8e38a1ea06f0800c17a4fa986d6e2d346fc79373e92439ff8f7

Below you can find the same actions for the Android platform.

If you have access to app's source code, make sure that Pushwoosh log level is set to NOISE.

To do so, add com.pushwoosh.log_level meta-data with value NOISE to the AndroidManifest.xml

Controlling Log Level for native Android. Pushwoosh Documentation

• Next, run Android Studio on your Mac/PC and go to Tools => Android => Android Device Monitor. 

• Connect your device to the Mac/PC and launch the application. Wait about 30 seconds, select the entire device log from the console window and copy it to any text redactor. 
  
  

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Please note that in the recent versions of Android Studio you can also use Logcat tool to obtain device console log.

Run Android Studio and go to View => Tool Windows => Logcat

After that, you can locate the device log in the Logcat window.

Here's the example below, how Pushwoosh /registerDevice API request looks like within the device console log:

[RequestManager] 
x
| Pushwoosh request:
| Url: https://D868A-C13C1.api.pushwoosh.com/json/1.3/registerDevice
| Payload: {"request":{"application":"D868A-C13C1","hwid":"fc79efabee7649ec","v":"5.5.2","device_type":3,"userId":"fc79efabee7649ec","device_name":"Phone","language":"en","timezone":25200,"android_package":"com.pushwoosh.pushon","jailbroken":0,"device_model":"Sony F8332","os_version":"8.0.0","idfa":"d43ad490-4e6a-48a8-b8b9-f20b76fbf07b","app_version":"1.5","push_token":"dwMAeCRabUE:APA91bGSk8SqCSycxfltrWCV9KtXGo48-8qvNKfzHn758PW7lLXSi_Wd7y3gqw-lbexsjLwsaXStpELTJUAQVZ3ybNqAUmfw-we-62rTjpNbvBa4oPYTwaPCr3s4M05xNv8jGau-MeA_","sounds":"[]"}}
| Response: {"status_code":200,"status_message":"OK","response":null}
x
[RequestManager] registerDevice response success

I/Pushwoosh(12733): [DeviceRegistrar] Registered for pushes: dwMAeCRabUE:APA91bGSk8SqCSycxfltrWCV9KtXGo48-8qvNKfzHn758PW7lLXSi_Wd7y3gqw-lbexsjLwsaXStpELTJUAQVZ3ybNqAUmfw-we-62rTjpNbvBa4oPYTwaPCr3s4M05xNv8jGau-MeA_
03-30 14:45:10.539: D/PushOn(12733): Registered for push notifications